Dota 2 Platform

Privacy Policy

Privacy Policy – buffzone.org

Effective Date: August 6, 2026

This Privacy Policy explains how buffzone.org (“we”, “us”, or “our”) collects, uses, and protects your personal information when you access our website and use our services, including buying and selling Dota 2 items and digital assets.

By using the Website, you confirm that you have read and agree to this Privacy Policy.

1. Data Controller

EB DIGIPRO LTD (Company No. 17047316), a company incorporated in England and Wales, acts as the data controller for the processing of personal data.

For any privacy-related questions, please contact: info@buffzone.org

2. Information We Collect

We may collect the following categories of personal data:

Personal Details
Such as your name, email address, billing information, and other data you provide when using the platform.

Transaction Information
Details of purchases, sales, invoices, and payment confirmations.

Payment Data
Processed securely by third-party providers. We do not store complete card details.

Steam and Marketplace Data
Including your Steam username, trade URL, item listings, and transaction status.

Technical Information
IP address, browser type, device identifiers, operating system, and cookie-related data.

Support and Communication Data
Messages and correspondence sent through support channels or contact forms.

Verification Information
Identity and compliance data (KYC), such as identification documents, proof of address, and date of birth where required by financial institutions or regulators.

3. How We Collect Data

We collect personal data through:

  • direct interactions (e.g., account creation, transactions, or support requests);
  • automated tracking technologies such as cookies and analytics tools;
  • third-party providers, including payment processors like PayPal, Stripe, or WooCommerce.

4. How We Use Your Data

We use your information to:

  • process purchases and sales, including delivery of Dota 2 items via Steam trade offers;
  • communicate with you regarding orders, account activity, or support inquiries;
  • improve platform performance, monitor usage, and enhance security;
  • detect and prevent fraud or unauthorized activity;
  • comply with legal obligations, including AML/KYC, tax, and financial regulations;
  • enforce our Terms and Conditions.

We process personal data only when necessary for providing services, legal compliance, or fraud prevention.

5. Data Sharing

Your personal data may be shared with:

  • payment providers, acquiring banks, and card networks for processing payments and fraud checks;
  • technical service providers (hosting, analytics, customer support tools);
  • Steam/Valve where required to complete trades or item delivery;
  • regulators, authorities, or advisors where legally required.

We do not sell your personal data.

Payment details are handled exclusively by authorized providers, and we do not store full payment card information.

6. Communications

We may contact you via email to provide:

  • order confirmations and transaction updates;
  • important service or security notifications;
  • marketing communications (only if you have opted in, with the option to unsubscribe at any time).

Essential service-related messages will still be sent when necessary.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • ensure proper functioning of the Website;
  • remember user preferences;
  • analyze traffic and usage patterns;
  • support marketing and advertising efforts.

You can manage cookie preferences via your browser or through our cookie settings tool. Disabling cookies may impact certain features of the platform.

8. Data Retention

We retain personal data for as long as necessary:

  • support communications — as required to resolve issues and maintain records;
  • KYC/AML data — at least 5 years or longer if required by law;
  • transaction and accounting data — up to 6 years;
  • cookies and analytics data — for their respective retention periods.

9. Your Rights

Under UK GDPR, you have the right to:

  • access your personal data;
  • correct inaccurate or incomplete data;
  • request deletion of your data;
  • restrict or object to certain processing;
  • receive your data in a portable format;
  • withdraw consent where applicable;
  • lodge a complaint with a supervisory authority.

To exercise your rights, contact: info@buffzone.org

Our services are intended for users aged 18 or older. We do not knowingly collect personal data from minors.

If you believe that a minor has provided personal data, please contact us for removal.

You may also submit a complaint to the UK Information Commissioner’s Office (ICO): www.ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page with an updated effective date. Continued use of the Website after updates indicates acceptance of the revised Policy.

11. International Data Transfers

Your data may be transferred outside the UK or EEA, for example when working with international payment providers.

Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption and access controls.

However, no system can guarantee absolute security. You are responsible for protecting your account credentials.

Certain transactions may be subject to automated decision-making processes, such as fraud checks conducted by payment providers. These checks may impact transaction approval. You have the right to request a manual review.

Contact Information

EB DIGIPRO LTD
23 Sheen Road, London,
United Kingdom, TW9 1BN
Email: info@buffzone.org