Effective Date: April 6, 2026
Welcome to buffzone.org (the “Website”), operated by EB DIGIPRO LTD, a company registered in England and Wales under company number 17047316, with its registered office at 23 Sheen Road, London, United Kingdom, TW9 1BN.
By accessing or using this Website, you confirm that you accept and agree to comply with these Terms and Conditions (“Terms”). If you do not agree, you must discontinue use of the Website.
1. User Eligibility
To use buffzone.org, you must:
- be at least 18 years old or meet the legal age requirement in your jurisdiction;
- have the legal capacity to enter into binding agreements;
- provide truthful, accurate, and complete information.
If you are acting on behalf of a business or organization, you confirm that you have the authority to bind that entity.
Access to the platform may be restricted in certain countries due to legal or regulatory limitations.
2. Nature of Services
buffzone.org provides an online marketplace environment where users can buy and sell virtual items related to games, including Dota 2 skins and digital assets.
Purchased items are delivered through Steam trade offers or equivalent systems.
We do not own, produce, or modify any virtual items or game content. All intellectual property belongs to the respective game publishers and rights holders.
Our service is limited to facilitating transactions and providing platform functionality.
3. Accounts and Verification
Some features require account registration and identity verification (KYC).
You agree to:
- maintain accurate and updated account information;
- keep your login credentials secure;
- accept responsibility for all actions taken under your account.
We may suspend, restrict, or terminate accounts in cases of violations, suspicious activity, or misuse.
Additional verification may be required for withdrawals or security-related actions.
4. Payments and Orders
By placing an order, you agree to pay the full amount, including any applicable fees or taxes.
Payments are processed through authorized third-party providers in compliance with PCI DSS requirements. The Company does not hold or store payment funds.
Use of stolen, unauthorized, or fraudulent payment methods is strictly prohibited and may result in account suspension and reporting to authorities.
We reserve the right to decline, suspend, or reverse transactions in cases involving:
- suspected fraud or abuse;
- system errors or technical issues;
- compliance or regulatory concerns.
Processing times depend on banks and payment systems and are outside our control.
All transactions involving Visa and Mastercard are subject to their respective rules and policies. Their branding does not imply affiliation.
5. Delivery of Digital Items
Items purchased on buffzone.org are delivered to your linked Steam account.
You are responsible for:
- providing a valid trade URL;
- ensuring your account is eligible to receive items (e.g., no restrictions or bans).
Delivery is typically completed within 7 days but may take up to 14 days in certain cases.
If delivery fails or differs from the description, you may request support, a replacement, or a refund where applicable.
We are not responsible for delivery failures caused by incorrect user information or platform limitations.
6. Selling Items and Withdrawals
Users may list items for sale via the platform. By listing, you agree to:
- provide accurate item details;
- transfer items promptly after a successful sale.
Items remain in your inventory until sold.
A platform fee (for example, commission) may be applied to completed transactions.
Withdrawal Conditions:
To withdraw funds, you must:
- meet age and legal requirements;
- complete identity verification (KYC);
- use a supported payout method;
- reside in an eligible country.
Limits:
- Minimum payout: €10
- Maximum payout: €5,000 per transaction
Payouts are typically processed within 3–5 business days, but final timing depends on external providers.
We may delay, reject, or reverse payouts due to:
- AML/KYC checks;
- suspected fraud;
- technical issues;
- unsupported payment methods or jurisdictions.
Payment details are processed securely through authorized providers. Sensitive payment information is only stored by trusted payment providers as necessary for processing. Payouts comply with applicable data protection and payment standards, including PCI DSS and GDPR.
Supported regions for payout:
Andorra, Armenia, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Liechtenstein, Luxembourg, Malaysia, Moldova, Republic of, Mongolia, Netherlands, Norway, Philippines, Poland, Portugal, Republic of Serbia, Romania, Slovakia, Slovenia, Spain, Switzerland, Thailand, Turkmenistan, United Arab Emirates, Vietnam, Bolivia, Brazil, Chile, Colombia, Ecuador, France, Italy, South Korea (Democratic People’s Republic of Korea), Kuwait, Mexico, Nepal, New Zealand, Pakistan, Paraguay, Peru, Qatar, Saudi Arabia, South Africa, Sri Lanka, Tajikistan, Uzbekistan.
7. Refunds and Cancellations
Due to the digital nature of items, completed and delivered purchases are generally non-refundable unless required by law.
Orders may only be canceled before payment processing is completed.
Refund requests for undelivered items must be submitted within 30 days.
Approved refunds will be returned to the original payment method within a reasonable timeframe (typically up to 14 days).
We reserve the right to deny fraudulent or abusive refund claims.
8. Restricted Use
You agree not to:
- engage in illegal activities, including fraud or money laundering;
- provide false or misleading information;
- interfere with the Website’s systems or security;
- use bots or automated tools without authorization;
- bypass regional or system restrictions.
Violations may result in account suspension, forfeiture of funds, or legal action.
9. Intellectual Property Rights
All content available on the Website, including text, graphics, and software, is owned by the Company or its licensors.
We are not affiliated with Valve Corporation or other game developers.
All trademarks and game-related assets remain the property of their respective owners.
Unauthorized use of Website content is prohibited.
10. Privacy and Data Use
We process personal data in accordance with our Privacy Policy.
Data may be used for:
- identity verification (KYC);
- fraud prevention and security;
- compliance with legal obligations;
- processing transactions and payouts.
We act as a data controller under UK GDPR and may share data with authorized partners for operational purposes.
11. Compliance Obligations
We apply measures to comply with AML and KYC regulations, including monitoring transactions and verifying users.
Failure to comply may result in service limitations or account suspension.
12. Transaction Records
Users can access transaction history through their account dashboard, including details of purchases, sales, and withdrawals.
13. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for indirect or consequential damages, including loss of profits or opportunities.
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
We are not responsible for failures or restrictions caused by third-party platforms such as Steam.
14. Indemnity
You agree to indemnify and hold harmless the Company and its representatives from any claims, damages, or losses arising from:
- violation of these Terms;
- misuse of the Website;
- fraudulent or unlawful conduct.
15. Changes to Terms
We may update these Terms periodically to reflect changes in our services, legal requirements, or operations.
Updated versions will be published on the Website. Continued use constitutes acceptance of the revised Terms.
Where required, we will provide advance notice of significant changes.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal proceedings, users agree to attempt resolution by contacting support.
Users in the EU/UK may also use the Online Dispute Resolution (ODR) platform.
17. Contact Information
EB DIGIPRO LTD
23 Sheen Road, London, United Kingdom, TW9 1BN
Company No: 17047316
Email: info@buffzone.org
For any inquiries, complaints, or disputes, please contact us. We aim to respond within 14 business days.